Frequently Asked Questions
Here is a collection of the most frequently asked questions. We hope we can help you with this!
To read the answer to the question, click on the question or the plus sign (+).
Our prices always refer to the whole meter or the whole piece. If you, for example, order "0.5", you will get and pay for half a meter of fabric.
We cut fabrics from 50cm, cuffs from 30cm and then in 10cm increments. In most cases you only get ribbons and more by the whole meters.
Unfortunately, due to time constraints, it is not possible for us to link all our fabrics to suitable combination fabrics / yarns / accessories. Above all, it is also a matter of taste and one's own feelings. If you are uncertain about a fabric or completely at a loss, you can contact us in advance by mail under firstname.lastname@example.org or call +436602021441 and we will help you to find suitable combinations. Or you can put your favorites in the shopping cart and note in the order comments that we should take a look at your combinaton A / B. If necessary, we will contact you and look for a more suitable material. We would do this for you with great pleasure.
Absolutely no problem - as long as your order is still being processed! Place a second order and choose "collect" as your chosen delivery method (so that no further shipping costs are incurred) and leave a note in the order comment that we shall add this order to your previous one.
Yes! More information can be found here: https://www.stoffschwester.at/de/sammeln
Yes! You will find us and the complete online assortment in our headquarters in Beatrixgasse 3a. 1030 Vienna. You can reach us with public transport ie: with the underground lines U3 and U4 (station Landstraße), with the tram line O and various bus lines. With a little luck you will find a parking space - please remember to use a parking ticket!
Yes! More information can be found here: https://www.stoffschwester.at/de/gewerberabatt
If you need large quantities then please send us an email to email@example.com
Yes! Please send us an email to firstname.lastname@example.org with your fabric request and your data (name, address, telephone number). We charge a fee and shipping of 1.50 euros for up to three samples. Shipping is uninsured by letter.
No, unfortunately we had to give up our sewing courses due to time and space reasons.
Sorry no, that's not possible for us.
"Organic" stands for Bio quality - in most cases products produced according to GOTS standard. For legal reasons, however, we are not allowed to identify them as such.
No panic! In most cases, your order still buzzes around in the depths of our shop system and we can change this for you to a "prepayment order" - just write us an email!
If you know of any other points we should cover then we would be happy if you send us an email to email@example.com so that we can cover and answer the question for you.